Skyworks Telecoms

Privacy Policy (POPIA)

General Notice

By continuing to use our website, or any of our services, you are providing your voluntary consent to the processing of your personal information by SKYWORKS Telecoms on the basis set out in this policy.

1. INTRODUCTION

We, at SKYWORKS Telecoms, pride ourselves in providing superior customer service. Part of this includes building a relationship of trust with our customers (“you”, “your”). This policy serves to inform you of how we collect, use, share and protect your personal information. SKYWORKS Telecoms (PTY) LTD (“we”, “us”, “our”) will only collect personal information that is necessary for the purposes described in this policy and will only process personal information in compliance with applicable laws, including the Protection of Personal Information Act (POPIA) and in ways that are for, or compatible with, the business purposes for which the personal information was collected or that are subsequently authorised by you.

2. WHAT PERSONAL INFORMATION IS COLLECTED

  • Personal identifiers, such as your name, address.
  • Device and online identifiers and related information, such as your telephone number and email address.
  • Government identifiers, such as your National Identity Number, Company Registration Number, etc.
  • Demographic identifiers, such as your Title, Gender, Date of Birth.
  • Financial information, such as banking details for debit orders.
  • Sensory information or your contact with us, such as call recordings, written correspondence.
  • Location information, such as geo-location information to determine whether we have coverage in your area.
  • Internet, application, and network activity, such as cookie IDs, IP addresses and other information associated with your browsing.

3. WHY PERSONAL INFORMATION IS COLLECTED

SKYWORKS Telecoms will only collect personal information for a specific and explicitly defined purpose. Such purposes may include the following:

  • To enter into a contract with the customer.
  • To perform any obligations under a contract with the customer.
  • To comply with legal obligations.

Should you choose to terminate your relationship with us, your personal information will be permanently destroyed.

4. HOW PERSONAL INFORMATION IS COLLECTED

  • We collect your personal information directly from you, the customer.

It is important to note that the supply of personal information by the customer is completely voluntary. By refusing to supply us with your personal information, we may be unable to conclude or perform any contract with you. This refusal may also result in us being unable to comply with one or more of our legal obligations.

5. SHARING OF PERSONAL INFORMATION

The personal information that we have obtained will not be shared outside of the SKYWORKS Telecoms family, unless it is necessary to help us fulfil contractual obligations, or if it is for legal reasons. Your personal information may be shared with:

  • Third Party Providers
  • Service Providers, such as couriers

Before disclosing your personal information with any third parties involved, we will ensure that your information is processed and regulated in a manner that is in keeping with this policy.

Online coverage check: when you use our online coverage check, the address you type is sent to a map search service to find your location, and your location coordinates are sent to a network planning service to test the signal from our network. These services may process the information outside South Africa, including in the United States. We send only the address or coordinates needed for the check, never your name or contact details, and we use it only to answer your coverage request. By using the coverage check, you agree to this transfer (section 72 of POPIA).

6. HOW PERSONAL INFORMATION IS PROTECTED

At SKYWORKS Telecoms, we have implemented various physical, technical, and administrative safety measures to ensure that your information is protected from improper use, disclosure, and unauthorised access.

  • Our employees have restricted access to your personal information and can only access the information needed to perform a specific task.
  • Our SKYWORKS Telecoms Team is kept up to date with all our privacy practices and are committed to keeping your personal information safe.

Whilst we have taken the necessary steps to keep your personal information safe, we cannot guarantee, nor do we accept any legal responsibility for the unauthorised or unlawful disclosure and/or use of your personal information, unless such disclosure and/or use is a direct result of gross negligence on our part.

7. YOUR RESPONSIBILITIES

To help us limit the personal information we collect, you need to ensure that the information you provide us with is:

  • accurate and up to date
  • not misleading
  • complete

ADVERT CLICK MEASUREMENT

We use Google Ads to measure whether our adverts lead to enquiries, such as a form, a phone call or a WhatsApp tap. If you accept advertising cookies, Google may set cookies and, when you make an enquiry, we may send Google your email address or phone number in scrambled (hashed) form. If you decline, Google sets no advertising cookies, but we still send Google limited measurement data without cookies, including the ID of any advert you clicked to reach our site. We do this because we have a legitimate interest in knowing whether our advertising works. We never send your name with it, and we send your email address or phone number only in hashed form and only if you accepted. Google processes this data outside South Africa under its data processing terms. You can change your choice at any time under Cookie settings, or object by emailing support@skyworks.co.za.

If you send us a coverage enquiry after clicking one of our adverts, we keep the advert click reference (such as the Google click ID and campaign tags) with your enquiry for 90 days, and if you become a customer we tell Google Ads that the click led to a sale, so we can measure which adverts work.

8. YOUR RIGHTS

In accordance with the POPI Act, you have the right to:

  • Correct, amend, or request removal of information that is inaccurate or incomplete.
  • Request a record from the company’s Information Officer (support@skyworks.co.za) of the personal information SKYWORKS Telecoms and relevant Third-Party Providers have about you.
  • Lodge a complaint or query with the Information Regulator at inforeg@justice.gov.za

9. POLICY AMENDMENTS

SKYWORKS Telecoms reserves the right to amend this policy at any time, to comply with any changes to the law or privacy practices. All amendments to this policy will be posted on the SKYWORKS Telecoms website.

Address: 4 Zelda Place, Reyno Ridge, Emalahleni, Mpumalanga, 1035

Phone: 0100 555 111

E-mail: support@skyworks.co.za